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Apple Store Employee Heard 'Talk To Me, Don't Do This'

Two Apple employees took the stand at the Lululemon trial Friday.

There was dramatic testimony at the Lululemon trial Friday afternoon from two Apple employees who heard screaming, grunting, and a female voice say, "Talk to me. Don't do this," on the night of March 11.

That same evening at the next door, prosecutors say store employee Brittany Norwood from within the store in an attack on co-worker Jayna Murray, who was found dead in a pool of blood the following day with 322 distinct injuries.

Defense attorneys are attempting to prove Norwood "lost it" and killed Murray in a "horrific attack." Prosecutors are attempting to prove the attack was pre-meditated.

Jana Svrzo, who was at the time a manager at the said she heard noises coming from the back left wall of the Apple sales floor. "It sounded like something thudding, hitting or dragging — grunting, high-pitched squealing, yelping perhaps," Svrzo testified.

She said she stopped to investigate further, and said, "It sounded like something heavy possibly falling or hitting."

She also said she heard screaming and yelling.

The manager said she then asked Ricardo Rios, another manager, to come down from upstairs and listen.

Rios also took the stand Friday. Svrzo said she also asked a security guard to investigate. A surveillance video inside the Apple Store was played for the court.

Svrzo said she heard two distinct female voices, one lower, and one hysterical. She said she heard a woman say in a low voice, "Oh God, please help me."

The other voice said, "Talk to me. Don't do this. Talk to me. What's going on?"

Neither prosecutors nor defense lawyers asked the two employees why they didn't call 911. When asked on cross-examination whether Rios had told police there was "drama" next door, Rios said yes.

Following is an account of the surveillance video played in court:

  • The video begins around 10:11 p.m. Svrzo walks over to the back left wall to listen to the noises. She asks one of the security guards to investigate, who is seen leaving the sales floor to head up to the second floor.
  • "I believe I'm just standing at the counter finishing some paperwork," Svrzo said when asked to describe what she is doing next.
  • Svrzo leaves to ask Rios to come down. Later, on cross examination, she said she told Rios, "I'm not crazy. Can you come down and listen to this. I think something is going on."
  • Svrzo and Rios are seen on the video walking back to the wall around 10:15 p.m. "We're going to the spot where the noises are loudest," Svrzo said, narrating the video. "This is where we're hearing the hysterical screaming and the two bits of conversation."
  • At 10:16, Svrzo heads back to the main area of the sales floor, while Rios stays behind. "It looks like I'm just going back to do the final closing," she said.
  • Rios leaves the wall just before 10:18 p.m. Svrzo is seen leaving the sales floor at 10:19. She said she still heard noises, but they were faint.
  • She said she returned to work, and left around 11:11 p.m.

On cross examination, when asked to review her interview with police, Svrzo said, "I heard someone say, 'Stop, stop, stop.' And then, 'Oh God, stop.'"

Svrzo would not answer reporters' questions about why she didn't call for help, The Washington Post reports.

When a prosecutor asked Rios, "These security guards were actually fired the next day?", the defense objected.

The prosecutor asked whether the guard had anything in his ears. Rios said, "It was headphones."

PansyAston October 29, 2011 at 03:51 AM
How I wish lawyers, ANYBODY, would ask why pleas for help were ignored.
Aviel Roshwald October 29, 2011 at 09:20 PM
Yes indeed--this store should be boycotted until the managers who failed to act on the screams they heard from the murder in progress next door have been fired!
pas6 October 29, 2011 at 11:00 PM
I was so horrified by what I read in the Post that I was looking for a forum like this. We've bought many products at that store and I've shopped there since the murder. But I won't go in again until they make a corporate statement that addresses their management training and values. Jayna Murray's parents must be devastated all over again.
michael November 03, 2011 at 03:19 AM
Yes, it was sad to know their are folks out there, that carry this much hate for another human being inside. and im sure that justice will be served to ms. norwood for her unspeakable actions.
Terri DiMatteo November 03, 2011 at 04:32 AM
Those idiots better get fired..I have always been loyal to Apple, but if they don't fire those white trash idiots, I swear I will never purchase APPLE products again. That manager should be charged..she obviously was enjoying the show and drama, and too ignorant to call for help..that may have saved the victim's life..what they did was criminal neglect.!! Get rid of them APPLE!! And FRY that murdering skank!
Alice-Anne Tucker Birch November 03, 2011 at 04:37 AM
I believe you have expressed the feelings of many. Talking heads believe Brittany will receive life in prison, though of course there be insanity appeals. Great work, jury!
Todd Cieri November 03, 2011 at 01:53 PM
yes, absolutely disgusting. these people should be charged, especially the security guards. they were negligent. boycott apple, they use sweat shop labor.
Kadelah Vidor November 03, 2011 at 03:23 PM
Nearly 50 years have passed since the murder of Kitty Genovese in which so many witnesses chose to ignore hear pleas for help over a sustained amount of time, and many remain human in nomenclature only! Apple and any other company needs to take an ethical stand on what their employees must do if they suspect criminal activity or medical emergency is taking place. No security officer should be listening to headphones during active duty! In the case of the Apple managers and security guard(s): personnel should be terminated at a bare minimum. And I would love to see prosecution if legally allowable!
david November 05, 2011 at 09:30 AM
The level of callousness is mindboggling. Apple store employees behaving like the proverbial zombies while a heinous crime is committed next door. A clear sign of the decline of society--if fyou can stilll call it that.
Edward Lyles January 28, 2012 at 12:41 PM
WHEN DID PEOPLE IN THIS WORLD BECOME SUCH COWARDS, TO SCARE TO JUST PICK UP A PHONE AND CALL 911 TO SAVE SOMEONES LIFE. I'LL BET THEY CAN CHAT AND TEXT WITH THEY'RE FRIENDS THOUGH
Lynn J January 28, 2012 at 05:20 PM
I agree with you David and everyone on this post. I can't understand how these Apple employees can live with themselves. Not one could call 911? What was more important to them at the time than saving this young woman's life? Oh, soemone's sceamign for help, but i have to text my friend about that party on the weekend. What poor excuses for hunman beings you all are. Very sad. Very scary.
Diane January 28, 2012 at 06:19 PM
This sends a message to all of us about what has happened to people in our country when God is taken out of everything, when children/adults play video games that are so violent, movies are so violent, life is not considered important, etc. People have become so self absorbed, desensitized and lack common sense that they do nothing when they hear someone in trouble. We were warned of this beginning back in the 60's; looks like those folks who warned us were correct!
Stank Azz January 28, 2012 at 06:50 PM
these ' people' are JUST AS GUILTY as Norwood, they should be in a cell right next to her.
Reenie January 28, 2012 at 09:24 PM
It is just sickening that those employees wouldn't call for help! Jayna could have been saved, had they called 911. ME? I would have walked over to see what was going on! I hope her family can sue them or the company for neglect. Or... maybe if everyone just stops shopping there, they would have to shut down! I wouldn't walk into that store! So now, those employees have to live w/ the decision they made that night! I hope it haunts them too! Norwood LOST IT? Why? Jayna saw her stealing? If we just LOST IT, cause we got caught at something,like Norwood did, this world would be even more scary. She should have gotten death! For the employees who done nothing...should also be punished!! But the name calling, okay idiots, stupid, and any other name fits, but the raciest shit needs to stop! Calling people white trash, is the same as the N word, and does not need to said! I will never shop Apple again now! I cant believe there are people like them out there to do nothing, not even call 911. Since when are people becoming so cowardly in the world today? I pray for Jaynas family. THEY will NEVER get over this! Norwoods family clearly did something wrong!! I mean, its beyond me how anyone can take another life, but 330 times stabbed and hit? I mean, her family wants her to pay for what she did, so they say! But, they want her to come out one day. For me, its an eye for an eye! :) Jayna isn't coming home, why do they think they should get their daughter home? SICK!
HJ February 19, 2012 at 09:02 PM
It is easy to say in hindsight what should have been done. There is no law mandating that a bystander call for assistance, with a few minor exceptions. And put youself in the employees' places and consider; they heard or thought they heard a few snatches of dialogue that may have been anything. Have you never been unsure of what you were hearing? And they did seek help by asking the guard to investigate, which was his job after all. Don't be so quick to judge. I am sure that if these people knew what was going on they would have intervened. This is not analagous to the Genovese case where a lot of the bystanders were well aware of what was happening. We all misjudge situations and these people don't deserve to be publicly vilified on top of what personal anguish they must already be going through. Getting them fired and/or boycotting Apple will not bring the victim back. And leave the perpetrrator's family out of it. The best of parents have had children commit horrific crimes. Jeez, you people need to let God do the judgijng and get on with life. Take care of your own children.

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